Terms of Service
Last updated: 2 July 2026
1. These terms & who we are
YardLoop is provided by Wann Services & Training, a sole trader business based at 18 Backmuir Road, Hamilton, South Lanarkshire, ML3 0LS, United Kingdom ("we", "us", "YardLoop"). These terms form a contract between you (the business or individual holding the account) and us.
2. Your account
You must give accurate registration details and keep them up to date. You are responsible for your login credentials and for activity under your account. You must be at least 18 and able to enter into a contract. You must tell us promptly if you suspect unauthorised use of your account.
3. Acceptable use
When using YardLoop you agree not to: break the law, infringe others' rights, or send unlawful, harmful or misleading content; send spam or marketing in breach of PECR/UK GDPR, or upload data you have no right to use; attempt to disrupt, reverse-engineer, probe or gain unauthorised access to the service; upload malware, or use the service to store or transmit infringing or unlawful material; or resell or misrepresent the service except as expressly permitted. You are responsible for your own customers, the bookings you take and any advice or services you provide to them. YardLoop is the booking tool, not a party to your bookings.
4. Your data & your customers' data
You keep ownership of the data you put into YardLoop. Where you use YardLoop to handle your own customers' personal data, you are the controller of that data and we process it on your behalf under our data processing terms; contact us for a copy of our data processing agreement. You are responsible for having a lawful basis and for giving your customers their own privacy information. How we handle your account data is set out in our Privacy Notice.
5. Subscription & billing
YardLoop is offered on subscription plans (currently a Starter and a Pro plan); current prices and what each plan includes are shown on our pricing page. The free trial runs for 14 days with full access to all Pro features, and no card details are taken at sign-up. Your trial does not convert automatically into a paid plan; subscribing is a separate, explicit step you choose to take; if you do nothing, you are never charged. Once you subscribe, fees are billed in advance on a recurring basis (monthly or annual, as you choose). The price you see on the pricing page is the price you pay. Subscription payments are taken by our payment processor, Stripe; card details are entered with and handled by Stripe and we never store full card numbers. Your subscription renews automatically each period until cancelled. We will give at least 30 days' notice by email of any price change, which will take effect from your next renewal after the notice period. Late or failed payments may lead to suspension; see section 10.
6. Cancellation & refunds
You can cancel your subscription at any time from your account or by contacting us; cancellation takes effect at the end of your current paid period and your plan does not renew after that. Unless required by law, fees already paid for the current period are non-refundable; you keep full access until the period ends. YardLoop is a business-to-business service; if you nonetheless use it as a consumer, your statutory rights are not affected. After cancellation you can export your data for 90 days, after which it may be deleted in line with our Privacy Notice.
7. Service availability & changes
We work to keep YardLoop available and reliable, but we don't guarantee it will be uninterrupted or error-free, and we may carry out maintenance. We may add, change or remove features over time to improve the service; we won't make a change that materially reduces the core service you pay for without reasonable notice. We do not currently offer a contractual uptime guarantee; the service is provided on a best-efforts basis.
8. Intellectual property
We (and our licensors) own the YardLoop platform, software, branding and content. You get a limited, non-exclusive, non-transferable right to use the service while these terms are in force. You keep ownership of your own content and brand assets, and grant us the licence we need to host and display them to run the service for you. A small "Booking powered by YardLoop" credit appears on booking pages on the trial and Starter plans; removing it is a Pro-plan feature.
9. Liability
Nothing in these terms limits liability that cannot be limited by law (for example for death or personal injury caused by negligence, or for fraud). Subject to that, and to the extent permitted by law: we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill; our total liability to you in any 12-month period is limited to the fees you paid to us in that period; and we are not responsible for your bookings, your advice to your customers, or third-party services (such as Stripe) operating under their own terms.
10. Suspension & termination
We may suspend or end your access if you materially breach these terms (including the acceptable-use rules), if payment is overdue, or if we must do so to comply with the law or protect the service or others. Where reasonable we will give notice and a chance to put things right. You can stop using and close your account at any time. Terms that by their nature should survive (e.g. liability, IP) continue after termination.
11. Governing law & jurisdiction
These terms and any dispute relating to them are governed by the laws of Scotland, and the Scottish courts have exclusive jurisdiction (subject to any mandatory consumer-protection rights you may have where you live).
12. Changes to these terms
We may update these terms from time to time. We will update the "last updated" date and, where changes are material, give reasonable notice (for example by email or in the app) before they take effect. Continuing to use YardLoop after a change means you accept the updated terms.
13. Contact
Questions about these terms? Contact us at admin@harris-equine.co.uk (data and privacy requests: the same address), or write to 18 Backmuir Road, Hamilton, South Lanarkshire, ML3 0LS. The UK regulator for data matters is the ICO (ico.org.uk).